Thank you for shopping with Akao.io!
We value your satisfaction and strive to ensure every customer enjoys a smooth shopping experience. Please read our refund and return policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns or exchanges if:

  • The item arrived damaged, defective, or incorrect, or

  • You received a product significantly different from its description on our website.

To qualify for a return:

  • You must contact us within 14 days of receiving your order.

  • The item must be unused, unworn, and in its original packaging.

  • You must provide photos or videos of the product issue (if damaged or defective).

2. How to Request a Return or Refund

  1. Email us at support@akao.io with your order number and reason for return.

  2. Our support team will review your request within 2–3 business days.

  3. If approved, we’ll provide you with return instructions or arrange a replacement.

⚠️ Please do not send your purchase back to the manufacturer or supplier without contacting us first.

3. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item), we will cover the shipping cost.

  • If the return is for other reasons (e.g., you changed your mind, ordered the wrong size), you are responsible for the return shipping cost.

4. Refunds

  • Once we receive and inspect your returned item, we’ll notify you by email.

  • Approved refunds will be processed within 5–10 business days and credited back to your original payment method.

  • Depending on your bank or payment provider, the refund may take additional time to appear in your account.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Underwear, swimwear, or intimate apparel

  • Beauty and personal care products

  • Clearance or final-sale items

  • Digital or downloadable products

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank or card statement again.

  • Then contact your payment provider — it may take some time before your refund is officially posted.

  • If you’ve done all this and still haven’t received your refund, please email support@akao.io.

7. Exchanges

We replace items only if they are defective or damaged.
If you need to exchange an item for the same product, email us at support@akao.io.

8. Cancellations

You may cancel your order within 12 hours of purchase if it has not yet been processed or shipped.
Once the order has been dispatched, cancellations are no longer possible.

9. Contact Us

If you have any questions about our refund and returns process, please contact:
📧 support@akao.io
🌐 https://akao.io