Thank you for shopping with Akao.io!
We work with trusted global suppliers to bring you high-quality products at the best prices. Because we operate primarily through dropshipping from China, delivery times may vary depending on your location and the product ordered.

1. Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.
  • You will receive a confirmation email with tracking information once your order has shipped.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Times

Region Estimated Delivery Time
United States 7–15 business days
International Orders 8–22 business days

⚠️ Delivery times are estimates and may vary due to factors such as customs clearance, weather conditions, or shipping carrier delays.

3. Tracking Your Order

  • Once your order is shipped, you’ll receive a tracking number via email.
  • Tracking updates may take 3–5 business days to appear as items are shipped internationally.
  • You can track your package through the link provided in your shipping confirmation email.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on your order and location.
  • Some promotions may include free shipping for qualifying orders.

5. Incorrect Address

Please ensure your shipping address is accurate before completing your order.
Akao.io is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

6. Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or fees imposed by your local government.
  • These charges are not included in our product or shipping prices and are the customer’s responsibility.

7. Delayed or Lost Packages

While rare, delays may occur during transit.
If your order has not arrived after 30 business days, please contact us at support@akao.io, and we will assist you in tracking or replacing the item if necessary.

8. Contact Us

If you have any questions about shipping or delivery, please contact our support team:
📧 support@akao.io
🌐 https://akao.io